フロントデスク・アソシエイト

JOB DESCRIPTION

As a Front Desk Associate, you will support guests and help ensure a comfortable stay by drawing on your knowledge of the hotel and the Hakuba area while working closely with housekeeping, the restaurant, and the kitchen. This role keeps the hotel running smoothly and connects you with guests from around the world.

• Opening and closing tasks
• Reception duties: Handling check-in and check-out procedures
• Guest support: Responding to inquiries and requests in person or by phone, problem-solving, and guest relations
• Transportation support and management: Driving shuttle vehicles (for those with a valid driver’s license), arranging drivers, and managing shuttle schedules
• System operations: Using reservation and payment systems (PMS, POS), handling cashier duties
• Facilities & Equipment Management: Keep guest-facing areas organized, manage inventory, and restock supplies as needed.
• Team coordination: Working closely with other departments such as housekeeping, the restaurant, and the kitchen
• Restaurant service support: Assisting with restaurant reception duties when needed
• Multilingual communication: Communicating in Japanese and English
• Other related duties as required

WHO WE’RE LOOKING FOR

• Valid visa to work in Japan (e.g., Working Holiday visa)
• Able to commit for at least 1 year